Abstract:
This article sets out the MARTIN framework, a practice-grounded approach tailored to Singapore’s multi-racial and multi-religious setting. It offers a structured yet adaptable six-phase sequence: (a) Mindful Engagement; (b) Assessment of Entrenchment; (c) Reframing Perspectives; (d) Transformative Dialogue; (e) Interest-Based Solutions; and (f) Nurturing Commitment. Two case illustrations follow: one on cooking odours (“curry dispute”) and the other on use of shared corridors. They demonstrate how culturally sensitive process design can build readiness to engage, reduce defensiveness, and support workable, face-preserving arrangements.